浙江省2012年4月高等教育自学考试

民航乘务英语试题

课程代码：01428

Ⅰ.Proper Nouns & Terms(本大题共10小题，每小题2分，共20分)

DIRECTIONS:In this part, there are 10 proper nouns & terms. Please match the propernouns & terms with the Chinese meaning.

()1. transit passenger lounge A. 卫生检疫

()2. escape slide B. 行李舱

()3. baggage compartment C. 到达城市

()4. emergency flares D. 中转旅客休息室

()5. fire extinguisher E. 止痛药

()6. commercially important person F. 紧急情况照明灯

()7. nonstop flight G. 商业重要人物

()8. health control H. 逃离滑梯

()9. destination city I. 直达航班

()10. pain killers J. 灭火瓶

Ⅱ.Reading Comprehension(本大题共15小题，每小题2分，共30分)

DIRECTIONS:In this part, there are 3 passages. Each of them is followed by 5 questions, andto each question, there are four possible answers marked with A, B, C, D. Pleasechoose the correct or best answer to each question and write the correspondingletter.

Passage1

Onehour before departure, the flight crew——pilot, co-pilot, and flightengineer——will meet. The pilot will conduct the first meeting, reviewing timeen-route, weather, safety, security, and any other important procedures andaspects of what the particular flight will entail. An example is the procedurefor loss of communications, which must be discussed in the briefing.

Whilethe cockpit crew performs a check of the aircraft and its engines, the cabinattendants hold their own briefing. For an international flight, on a Boeing 777for example, there may be 14 cabin attendants. During the briefing, the purserassigns positions by seniority and qualifications. This determines which seatrows each attendant will be responsible for. Where a cabin attendant sitsdetermines his or her section of responsibility, such as which exit he or shewill be in charge of and what tasks he or she must accomplish during anemergency, including using oxygen masks, fire extinguisher, door slides, lifevests and rafts. Security of the aircraft on the ground and in the air is againreviewed.

Onceon board, the cabin attendants must complete a “preflight” checklist. First,each checks that his or her folding-or jump-seat is in working order and thatall safety belts are functional. All switches and controls on thecabin-attendant panel are checked for operating settings. Then, each attendantinspects the exit door or doors, and the seating in his or her section ofresponsibility to ensure safety and that all life vests are properly stowed,overhead bins are empty and doors are latched properly.

11.What will NOT be included in the flight crew’s briefing?( )

A.Procedure for loss of communications.

B.Cabin attendants’ positions of responsibility.

C.Weather condition.

D.Safety and security.

12.When does the purser conduct their own briefing?( )

A.One hour before departure.

B.Half an hour before departure.

C.While the cockpit crew checks the aircraft.

D.After taking off.

13.How many cabin attendants will be assigned on a Boeing 777 for an internationalflight?( )

A.May be 7 cabin attendants. B. May be 10 cabin attendants.

C.May be 14 cabin attendants. D. May be 18 cabin attendants.

14.Cabin attendants’ assigned positions determine ______.( )

A.which seat rows he/she will be responsible for

B.which exits he/she will be responsible for

C.what tasks he/she must accomplish during an emergency

D.all of the above

15.A “preflight” checklist does NOT include ______.( )

A.the folding-or jump-seat is in working order

B.all safety belts are functional

C.all life vests are properly stowed

D.overhead compartments are full

　Passage2

Nowadaysalmost every city has an airport, even two, in the case of some big cities. Likea railway station an airport is a very busy place. At almost any hour of the dayor night it is thronged with people, many of whom are passengers either waitingfor a departing flight or who have just landed. Today, a great number of peopletravel from one country to another by plane just as routinely as other peoplemove from one town to another within the same country by train or bus.

Thelarge building in which passengers wait for their flight is called the passengerterminal. When a passenger arrives at the terminal, he goes to the counter ofthe airline that has arranged his trip. There he shows his ticket as proof thathe has a booking on the particular flight. He also gives up his heavy luggage tobe tagged and sent to the hold of the aircraft. If his ticket is in order, andhis luggage is not overweight, he is issued with a card called a boarding passwhich allows him admission onto the plane. Following the announcement that theplane is ready for boarding, departing passengers go through departure gates,which control the entrance and exit of people on and off the aircraft. At thesegates, after they have shown their passports and their boarding pass has beenchecked, they are allowed to board the waiting aircraft.

Aircraftlands and takes off on a runway made of concrete(混凝土).The runway of a modernairport is about three kilometers in length, as large jet planes take thisdistance to get airborne, or to come to a standstill after landing. Only oneplane can land on or take off from a runway at a time. Specially trainedofficers, who sit in the control tower of the airport, strictly control thelanding and take-off of aircraft. These air traffic controllers, as they arecalled, communicate with the pilots of the planes by radio. All modern planesare fitted with radar but the pilots still rely on the controllers to guidethem. A mistake made by a controller in the tower may lead to a serious accidentin which a large number of people may be injured or killed.

16.How many airports are there in a city?( )

A.None. B. One, even two.

C.At least two. D. More than two.

17.When passengers arrive at the airport, they wait for their flight in the______.( )

A.departure gates B. runway

C.terminal building D. airline’s counter

18.What should passengers do after the announcement is made that their plane isready for boarding? ( )

A.Go through departure gates.

B.Arrange the trip in the counter of the airline.

C.Pay for their over-weight luggage.

D.Check their boarding card.

19.Who control the landing and take-off of aircraft at the airport?( )

A.Pilots B. Cabin attendants

C.Air traffic controllers D. Aircraft engineers

20.Which of the following statement is NOT mentioned in this article? ( )

A.Aircraft lands and takes off on a runway made of concrete.

B.At a time only one plane can land on or take off from a runway.

C.A mistake made by a controller in the tower may lead to a large number of peopleinjured or killed.

D.The pilot can see the runway clearly at night.

Passage3

Researchprograms on flight-crew distractions have identified 34 different types ofactivities that have led to errors in the cockpit. Ninety percent of these fallinto one of three broad categories communication, head-down work(精神过于集中), andresponding to abnormal situations.

Awell-known example is the December 1972 crash of an Eastern Airlines on approachinto Miami International airport. The crew was so busy looking at a landing gearlight and did not notice that someone had turned off the autopilot bymistake.

Areview was made of reports of accidents caused by crew error. Nearly halfinvolved a loss of attention because of interruptions, distractions or thinkingabout one task and forgetting others. Several ideas help crews to preventerrors. Conversation is a powerful distracter so it must be kept brief atcritical moments. “Head-down” tasks greatly reduce the ability to monitor whatthe other pilot and the aircraft are doing, so one pilot must be clearlyassigned to flying pilot-flying (PF) and one to non flying responsibilitiespilot-not-flying (PNF). Vital tasks need to be scheduled so that they will notconflict with another vital task. When two important tasks must be performed atthe same time, the pilots must set up a scan and avoid letting attention lingertoo long on either duty. They must treat interruptions as red flags.

Researchinto the way the brain works shows that people can only performed two tasks atthe same time in a few circumstances, even if they are skillful in performingeach task separately. “Broadly speaking, humans have two mental systems withwhich they perform tasks,” they wrote. “One involves conscious control, theother is an automatic system that operates largely outside of consciouscontrol.”

Consciouscontrol is required when the task is new, difficult or dangerous; when anautomatic process must be put aside to prevent “habit capture” going back to anold habit because a new system must be followed.

21.Which of the following is NOT the main reason for pilot’s distraction?( )

A.Communication.

B.Competing activities.

C.Head-down work.

D.Searching for responding to abnormal situations.

22.The Miami accident in December 1972 was caused by ______.( )

A.failure to notice a mis-operation B. a landing gear

C.a light D. the autopilot

23.The researchers’ suggestion is to ______.( )

A.recognize the distraction of conversation and head-down work.

B.plan activities to avoid tasks all the same time and pay attention to tasksalternately when two do occur.

C.treat interruptions as not allowed, and assign pilot-flying and pilot-not-flyingresponsibilities.

D.all of the above.

24.Which of the following is WRONG according to this passage?( )

A.In most cases, humans can perform two tasks at the same time.

B.Humans have two mental systems with which to perform tasks.

C.One mental system is controlled by consciousness

D.The other operates out of the control of consciousness.

25.When is conscious control required?( )

A.When the task is new.

B.When the task is critical, difficult or dangerous.

C.When an automatic process must not be adopted in order to avoid habitcapture.

D.All of the above.

Ⅲ.Cloze Test (本大题共10小题，每小题2分，共20分)

DIRECTIONS:In this part, the words and phrases are missing in the following paragraph.Choose the most appropriate words from the following FORM.

Afterboarding, an important 26 in taking care of the passengers is to brief them onthe use of their 27 belts, and on any relevant emergency procedures. The safety28 at the beginning of a flight is very important. For example, aircraft seatbelts, like the seats, consist of a lap-strap and sometimes a shoulder harness.The passengers must be shown how to fasten, adjust and 29 their seat belts.Cabin crew must always check that they are fastened at 30 and landing. Thepassengers should be shown how to put 31 a life jacket, and how to use theemergency 32 masks stored above the seat. Aircraft cabins can become stuffy, so33

thatthere is adequate ventilation and each passenger knows how to adjust theappropriate vent to

34personal comfort. Handicapped passengers may need special attention, and amodified briefing to explain how they should leave the airplane in the case ofan 35 . Passengers need not be passive.

26.______ 27.______ 28.______ 29. ______ 30.______

31.______ 32. ______ 33. ______ 34. ______ 35. ______

　Ⅳ.Translation (本大题共10小题，每小题3分，共30分)

DIRECTIONS:In this part, there are ten sentences written in English. Translate thesesentences into Chinese. Each of the sentences is followed by four choices ofsuggested translation marked A, B, C, and D. Make the best choice and write thecorresponding letter.

36.Cabin attendants make face-to-face contact with passengers.( )

A.空中乘务员与乘客进行面对面的谈话。

B.空中乘务员与乘客进行面对面的交往。

C.客舱乘务员与乘客进行紧密的互动。

D.客舱乘务员与乘客进行脸对脸的联系。

37.You may find the safety instructions card and some magazines in the seat pocket.( )

A.你可以在椅背的袋子中找到安全指引卡和一些杂志。

B.你可以在椅背的袋子中找到安全须知卡和一些报纸。

C.在椅背的袋子中你可以找到安全须知手册和杂志。

D.在椅背的袋子中你可以找到安全须知手册和报纸。

38.If the passenger has any checked baggage, it is dealt with at the check-in desk.( )

A.如果旅客有行李托运，在登记签到处办理。

B.如果旅客有行李托运，在值机柜台办理。

C.如果旅客有需过安检的行李，在值机柜台办理。

D.如果旅客有需检查的行李，在登记签到处办理。

39.International airports must have customs areas, currencyexchange counters andso on. ( )

A.国际机场必须有旅客休息区、货币兑换柜台等。

B.国内机场必须有旅客休息区、现金兑换柜台等。

C.国际机场必须有海关区、货币兑换柜台等。

D.国内机场必须有海关区、现金兑换柜台等。

40.Cabin attendants must perform their own assigned duties.( )

A.乘务员必须清楚自身应尽的职责。B. 乘务员必须遵守乘务员相关规定。

C.乘务员必须缴纳指定的税款。D. 乘务员必须履行指定的职责。

41.Please walk in this direction, don’t leave things in the aisle. ( )

A.请沿着这条直线走，过道里不能留东西。

B.请按照这个方向走，过道里不能留东西。

C.请按照这个方向走，不要把东西放在过道里。

D.请沿着这条直线走，不要把东西放在过道里。

42.Moslem meals apply to a large number of passengers from the Middle East.( )

A.印度餐供应给很多中东乘客。

B.印度餐适合很多中部和东部的乘客。

C.穆斯林餐适合很多中东乘客。

D.穆斯林餐供应给很多中部和东部的乘客。

43.Liquor and tobacco sales have continued to grow in volume. ( )

A.酒和烟草的销售量一直在增长。

B.酒和烟草的销售量一直在减少。

C.珠宝和烟草的销售量一直未减少。

D.珠宝和烟草的销售量一直未增长。

44.The boarding music is played until five minutes before take-off but not duringthe flights. ( )

A.登机音乐要等到飞机起飞前5分钟才会播放，但在航班飞行期间不播放。

B.登机音乐要等到飞机起飞后5分钟才会播放，但在航班飞行期间一直播放。

C.登机音乐一直播放到飞机起飞前5分钟，但在航班飞行期间不播放。

D.登机音乐一直播放到飞机起飞后5分钟，但在航班飞行期间不播放。

45.All exits are equipped with exit signs above and adjacent to the exits. ( )

A.出口的上方和附近都配备有出口标志。

B.出口的上方都标有出口标志，并指向出口。

C.出口上都标有出口标志，出口标志就在出口附近。

D.出口的上方都配备有指向出口的出口标志。c